Terms of Service

Effective Date: 03 March 2026

Welcome to On The Shelf! By using our website (www.ontheshelf.co.za), you agree to these terms. Please read them carefully.

1. Using Our Website

• You must be at least 13 years old.

• Use our website responsibly and lawfully.

2. Accounts

• Creating an account is optional, but helpful for purchases and newsletters.

• Keep your account details safe—you're responsible for activity under your account.

3. Products & Orders

• We try to make product information accurate, but errors can happen.

• All orders are subject to availability.

• Prices may change without notice.

4. Payment

• Payments are processed securely online.

• By purchasing, you authorise us to charge your chosen payment method.

5. Shipping & Delivery

• Delivery times are estimates.

• Once your order is with the courier, risk passes to you.

• Please make sure your shipping details are correct.

6. Returns & Refunds

• Check our Returns Policy for details.

• We accept returns according to that policy, and refunds are processed accordingly.

7. Intellectual Property

• All text, images, logos, and graphics on our website are protected.

• You may not use any content without our permission.

8. Liability

• We are not responsible for indirect or accidental damages from using our site or products.

• Our total liability is limited to the purchase price of the product or service.

9. Privacy

• Your personal information is handled according to our Privacy Policy.

10. Changes

• We may update these terms. The latest version is always on our website.

11. Governing Law

• These terms are governed by the laws of South Africa.

• Any disputes will be handled by South African courts.

12. Contact Us

Questions? Get in touch:
Email: tracy@tracyodendaal.com
WhatsApp: +27 82 373 5687