Find answers to common questions about our secondhand books, shipping, returns, and more.
All our secondhand books are carefully inspected and graded before listing. We use a standard grading system:
- New : Brand new, unread, no marks, no wear.
- Like New : Looks new; may have been gently handled but no visible flaws.
- Very Good : Light signs of use; clean pages, no major defects.
- Good : Clearly used; may show creasing, edge wear, or small markings.
- Fair : Heavily used; all pages intact but with noticeable wear or markings.
- Reading Copy : Worn but readable; may have loose binding, stains, or notes.
- PUDO: Locker to Locker (Please indicate the delivery locker in the notes or delivery address): R80.00
- PUDO: Locker to Kiosk (A Courier Guy Outlet) (Please indicate your delivery Kiosk in Your order notes or delivery address): R90.00
- PUDO: Locker to your Door (Not an option for farms, plots, rural areas, townships, or Public Buildings eg: Hospitals): R110.00
We want you to be happy with your purchase! If a book arrives in worse condition than described or is damaged during shipping, we'll offer a full refund or replacement. Returns must be initiated within 7 days of delivery. Please contact us with photos of the issue, and we'll make it right.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely through our encrypted payment gateway.
We're here to help! You can reach us via email at tracy@tracyodendaal.com, through our contact form on the website, or call/whatsapp us at +27 82 373 5687 during business hours (Monday-Friday, 9am-5pm). We typically respond to emails within 24 hours.
